You may exchange an item for something else from Smiggle, provided the conditions in the Refund & Exchange Policy have been met. Exchanges are subject to stock availability.
Purchases Made In Smiggle Stores
Purchases made in a Smiggle retail store (including purchases in a store for delivery to you) can be exchanged in a Smiggle retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
You can exchange an item purchased online:
1. By visiting the relevant brand’s retail store in New Zealand (ie. items bought at Smiggle, can only be returned to a Smiggle retail store);
OR
2. By posting it to the following Online Store Returns/Exchange address:
Online Returns & Exchanges, 38 Sir Woolf Fisher Drive, Highbrook Auckland, New Zealand 2013.
Make sure you include your order number, name, address, email, phone number, instructions and any comments concerning the return.
All returns & exchanges remain the responsibility of the purchaser until received by the Returns & Exchanges Group. Exchanges are subject to stock availability.
Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.